Frequently Asked Questions

Star naming is a symbolic service that allows you to dedicate a real star in the night sky to someone special. While the name is not scientifically recognized by the International Astronomical Union (IAU), your star is permanently registered in our database with its real astronomical coordinates.

Yes! Every star we register has real, verifiable astronomical coordinates. You can use any star map app (like Sky Map, Star Walk, or Stellarium) to locate your star in the night sky. Premium packages include brighter stars that are visible to the naked eye.

Our star registry is a symbolic naming service. The International Astronomical Union (IAU) is the only body that officially names celestial objects for scientific purposes. However, your star registration is permanent in our comprehensive database and can be verified online at any time.

Your star registration is permanent and never expires. We maintain our database indefinitely, and you can access your star details online forever. This is backed by our lifetime guarantee.

Our packages differ in the features and extras included. Basic packages include digital certificates and registration. Higher tiers add features like dedicated webpages, 3D star maps, premium constellations, and physical certificates. Visit our Packages page for a detailed comparison.

Yes! You can upgrade your package at any time by contacting our support team. We'll calculate the difference and provide an upgrade link. Your original star name and coordinates will remain the same.

VIP Infinity is our most exclusive offering, allowing you to dedicate an entire constellation with all its stars. Limited to 12 per year, it includes premium printed materials, AR experiences, lifetime updates, and dedicated concierge service.

Absolutely. Many customers use our service as a meaningful memorial tribute. We have special memorial certificate designs available, and many find comfort in looking up at "their" star and remembering their loved one.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through Stripe.

Yes, absolutely. We use Stripe for payment processing, which is PCI-DSS compliant and uses bank-level encryption. We never store your credit card information on our servers.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, contact our support team within 30 days for a full refund. Note that physical items must be returned in original condition.

No hidden fees. The price you see is the price you pay. Shipping is included in Galaxy tier and above packages. Lower tier packages are digital-only with instant delivery.

Digital certificates are delivered instantly via email after purchase. You can also access them anytime through our website. Physical packages (Galaxy tier) are shipped within 1-2 business days.

Digital certificates are always instant! For physical packages, we offer expedited shipping options at checkout. Express delivery typically arrives within 3-5 business days.

Yes! We ship physical packages worldwide. International shipping is included in the Galaxy tier price. Delivery times vary by location, typically 7-14 business days.

For digital certificates, you can schedule email delivery for a specific date and time—perfect for surprise gifts! Physical packages can include gift notes but cannot be held for specific delivery dates.

You can search our online registry using your star name, certificate number, or the email address used during purchase. Each star has a unique verification code printed on the certificate.

Yes, the star name and constellation are publicly searchable to allow verification. Personal details like the owner's full name and address remain private unless you choose to display them.

Yes, stars can be transferred to a new owner. Contact our support team with your certificate number and the new owner's details. We'll issue an updated certificate at no charge.

Our registry data is backed up across multiple secure locations and cloud services. In the unlikely event of business closure, we have provisions to transfer the registry to ensure your star records remain accessible.